Almost a third of people in Wales lack basic digital skills

A recently published report by Lloyds Bank has found that almost one in three people in Wales lack the digital skills that could improve their daily lives.

The latest Lloyds Bank UK Consumer Digital Index has revealed that many people in Wales could be losing money by not doing their banking and shopping online.

In other parts of the UK, the average is around 21 per cent, raising massive concerns in Wales. According to the banking giant, this research means Welsh people are at a higher risk of losing out on savings when they shop.

It also found that those with a high digital capacity are saving more than twice as much and nearly as twice as often as those who aren’t savvy with the latest technology.

These aren’t the only worrying findings, though. The report also identified that 31 per cent of people can’t cope financially for more than one month without their regular income.

Having measured both skills and behaviours of participants, the index showed that more than one in ten adults in Wales still don’t use the internet – compared to the national average of 9 per cent.

Many people are unable to find help in improving their skills, with nearly half of respondents (48 per cent) reporting that they’re unaware of digital skills support services.

Allan Griffiths, Lloyds Banking Group ambassador for Wales, said:“People in Wales are trailing behind the national average when it comes to having Basic Digital Skills, and we know this lack of skills negatively impacts peoples’ financial wellbeing.

“People with digital capabilities save nearly twice as often throughout the year, as well as saving money on their usual monthly expenses.

“This is why we have more than 1,500 Digital Champions in Wales, helping individuals and organisations to improve their online skills. We believe that it’s this type of one-on-one, focused support that is now needed to help people improve their digital capability.”

As part of its Helping Britain Prosper Plan, the banking will provide face-to-face digital skills training (including online banking) for 2.5 million individuals, small businesses and charities by 2020.

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