Digital agency Sequence develops new app for North Wales Police

Sequence, which is one of Wales’s largest creative digital agencies, has created a new Android smartphone app for police officers based in North Wales.

North Wales Police approached the Cardiff-based technology company to design an app to help it improve efficiencies. The force’s offices are currently using it while on patrol.

The custom-built app is designed specifically for Samsung handsets and has been rolled out to all frontline officers working across North Wales. It gives them instant access to critical information and records.

By accessing the app, police officers can record, update and disseminate information straight from the crime scene. It helps them make faster and more informed decisions.

To build the app, Sequence said its designers spent a time trying to “understand the operational requirement”. This included research, workshops and observation.

Richard Shearman, solutions director at Sequence, said: “We’re excited to be working within the entire North Wales Police region from Caernarfon to Holyhead to Wrexham, and helping to make policing – and the lives of those officers using the app – easier.

“Officers can be more efficient in their day-to-day work, no matter what their level of IT competency. This is the second phase in a number of functionality additions to the new North Wales Police app.

‘This initial release gave officers access to a wide database of people, vehicles and addresses directly at the scene, eliminating the need to request information from another officer at the station.”

Using the software, officers can complete Victim Contact Agreements, Intelligence submissions and Sudden Death Reports within the app. Welsh versions are also available.

Deputy Chief Constable Gareth Pritchard at North Wales Police said the app is boosting productivity. “Reducing the bureaucratic burden on frontline police officers is a key priority for us,” he explained.

“So any way in which we can support this to increase efficiency and make administrative tasks easier and less time-consuming will be a huge benefit to North Wales Police and the communities which we serve.”

He added: “Technology is constantly developing and evolving so it’s important that we engage with modern approaches to policing and adapt our ways of working to ensure we offer the best possible service.

“We have worked closely with the team at Sequence to develop this new app that is bespoke to the particular challenges we face. We are very pleased with the solution that has been offered and look forward to feedback from frontline staff as the app is rolled out and further functionality is added.”

Keith Williams, head of ICT at the force, said the force is constantly investing in the latest innovation. “North Wales Police is committed to using technology as an enabler for improvements in service delivery, performance and efficiency,” he added.

“The new mobile solution and app supports our strategic IT principles and forms an integral part of our vision for a modern, flexible, digital workplace to facilitate the achievement of the force operational and strategic objectives.”