Indigo Telecom and Belcom247 partner to extend services in Europe

Telecommunication firms Indigo Telecom Group and Belcom247 have formed a European-wide partnership to further enhance the wide range of network support services they currently offer.

The partnership will see the two businesses work together to provide on-site and field-based engineering support to network operators and providers across Europe.

The deal will also take the Caldicot-based firm’s expertise and reach in providing remote technical support, managed through its NOCs (network operating centres) to the next level.

The organisations began working together in early 2015, and this announcement is a formal indication of their intent to develop better and faster support and maintenance services for customers by taking advantage of the wider resource pool available to both organisations.

The combined resourcing capability will also enable Indigo and Belcom247 to deal with spikes in demand and provide a wider range of technical expertise to customers.

Pat O’Keeffe, Indigo EMEA services director, said: “Belcom247 compliments Indigo’s current delivery model. This arrangement delivers a number of operational efficiencies to both organisations as well as the opportunity to provide a wider range of services to our combined client base.

“Our customers are under pressure to deliver high levels of availability and speed as well as fast resolution if an outage occurs. This means that engineering support needs to be on hand with the expertise to quickly identify and rectify any issues. The combination of permanent on-site support and an extensive field-based engineering team brings the support that today’s network operators require.”

Steve Cardwell, MD of operations at Belcom247, said: “The collaboration between Indigo and Belcom247 will bring benefits to our wider customer base, expanding our global presence while further developing new service capabilities.

“The engineering synergies between our companies mean that customers can now benefit from full network support on site and remotely in the field. We believe that this approach will help us to identify new growth opportunities with existing and new customers.”

Image credit: Jane Dickson