IT firm launches telco division as part of expansion plans

Team Metalogic, an IT services firm based in Caerphilly, has launched its own telecoms division and appointed a new manager as part of ongoing expansion plans.

Louise Cryer has joined the company as client services manager to run the new department as it continues to work towards tripling the size of its business within three years.

Speaking about the new division and Louise’s appointment, Mike Parfitt – managing director of the business – said: “This is a natural step for us as we become a fully integrated IT and managed services provider.

“We have worked alongside telecoms providers ever since we started in business 15 years ago, including Louise.  She has been on the account management side of the business for the last few years but before that she was a telecoms engineer, starting her apprenticeship in 2000.”

He said Louise has the experience to help the firm achieve its growth plans: “Her wealth of knowledge in the industry makes her a perfect fit for us as we launch our new division and offer an IT-sound solution for business telecoms.

“We plan to heavily expand this area of the business quite quickly, with Louise heading up a team to help us achieve our ambitious growth targets across the next three years.

“Not only are we looking to triple the size of the business within three years with help from the Welsh Government Accelerated Growth Programme (AGP) but coupled with our new offices in Caerphilly, it is an incredibly exciting time within the business.”

Louise added: “This is a great opportunity to grow a successful telecoms division within an already flourishing business.

“Team Metalogic understands the need to deal with customers as people and not revenue streams. The decision to launch a customer-focused telecoms arm was too perfect a chance to pass up.

“I have been in the industry for over 18 years and I haven’t been as excited about what we can achieve as I do now.”