New telecoms firm launches in Merthyr

Two seasoned entrepreneurs with a passion for providing great customer service in the technology sector have launched a new telecoms firm in South Wales

>Dean James and Ian England, who have spent a combined 50 years working in the Welsh telecoms industry, have joined forces to launch Incom Wales.

Backed by Incom-CNS Group, the company specialises in on-premise and cloud-based telephony solutions. It supports network requirements including WIFI, SIP Trunks, Leased lines, MPLS networks and IT infrastructure.

Dean said they started Incom Wales to provide businesses with an experienced but personable approach to telecoms and IT.

“Ian and I have worked in this sector in and around South Wales for decades now and great customer service is our driving focus, this is why we have set the business up; we want to look after businesses throughout their lifespan, regardless of their size or location,” he said.

“As we grow, we will ensure that all of our clients are catered for and experience the consistent level of high-quality service. We deliver an on-going, high-quality service that ensures our loyal customers are well looked after and continue to receive the best pricing and sustained support.”

Speaking of the launch, Ian commented: “Our business is based on having a local presence with national strength. We can cater for any business needs when it comes to telecoms and IT. Incom Wales may only be in its infancy but the power and experience behind it are not.

“Due to our wealth of knowledge, contacts and experience, we can assist any size business with straight-forward needs to complex projects.”

With the support of the local council, Dean and Ian will work from an office in the heart of the Welsh town. “Merthyr County Council has been a great source of support for us in helping us set up our offices and secure us office space that we can grow into,” added Dean.

Ian said: “Merthyr is a part of Wales that is seeing lots of investment and we are proud to be at the forefront of that. We are already on target to smash our first-year forecast, little over eight weeks since starting.