Software firm opens new headquarters in Swansea

Software company Vizolution has opened a new headquarters in Swansea as part of ongoing expansion plans and to help develop the city’s booming tech sector.

The purpose-built office is based at a 12,500 sq ft location in Bay Studios Business Park and sports an open-plan design, breakout rooms, meeting pods, quiet library space, phone booths and relaxation areas.

Last year, the omnichannel customer experience software provider was named the fastest-growing technology company in Wales at the Fast Growth 50 Awards.

Over the past five years, it’s grown from ten members of staff to 130 and has offices in Swansea, London, Bristol and Toronto. The business is also achieving a 90 per cent year-on-year growth.

Vizolution is helping to streamline complex customer journeys for a range of enterprise organisations, including five major UK banks and two major UK telcos.

More than 18,000 people from twelve countries are using its patented technologies, which in turn handle over 1.4 million sessions and 5 million documents yearly. 

So far, customers have achieved 40 per cent increases in call-to-sale conversion rates, 50% reduction in transaction times, improved compliance and reduced costs.

Bill Safran, CEO of the company, said: “We are very excited about expanding our presence in Swansea and very pleased to be bringing a little bit of Silicon Valley to the Welsh Valleys. 

“The Silicon Valley inspired open-plan format has been designed to encourage collaboration, creativity and employee well-being. Our new office will provide the launchpad for the continued growth of the business.”

Investors and supporters include the Development Bank of Wales, HSBC, Notion Capital, the Welsh Government and Neath Port Talbot Council. Vizolution has formed close links with local universities, developer groups and business organisations, too. 

Mr Safran added the company is looking to continue its expansion in Swansea and the surrounding areas, stating: “We are always on the lookout for excellent local talent, in particular software developers, testers, project managers and business analysts.”