Sorbet is transforming the way letting agents stay organised

Letting agents and property managers are being given a new way to organise maintenance reports and inspections, thanks to a software platform called Sorbet.

The Cardiff-based company is the brainchild of Brooke Williams, a former contractor who believed there was a more effective way for agents, landlords, tenants and contractors to communicate.

As a result, he came up with the idea for Sorbet. The software helps with transparency, accuracy and audit trails for the rental market. Users can raise and monitor maintenance requests and jobs through the platform.

Brooke Williams teamed up with former Dezrez director Richard Wilson to launch the company. The firm has also recruited Kevin Hughes, the former marketing and finance director of, as a non-executive director.

The platform has been created for use by all parties in the rental chain, offering them a way to keep up-to-date with everything in a quick and easy manner. There’s also a dedicated app for tenants.

With this, they can report issues, and the software automatically arranges for an approved contractor to do the work. When a contractor has completed an inspection, they can use Sorbet’s dedicated Contractor App to let the agent and the tenant know.

Sorbet also gives a full audit trail of all communications between an agent’s team, contractors and tenants, so everyone knows the status of jobs. All Sorbet paperwork is cloud stored, meaning agents no longer have to deal with reams of paper.

Talking about his thinking behind the platform, Brooke said: “Co-ordinating maintenance appointments and chasing reports for lots of properties can be a real headache for letting agents.

“I know, I’ve been there. Juggling landlords, tenants and contractors, while keeping a detailed audit trail is tricky and cumbersome. That’s why we created Sorbet.

He added: “Sorbet is a helpful software assistant for letting agents and property managers that will track the communication between the agent, contractors, landlords and tenants.

“It automatically books contractors when reports and inspections are due, or deal with tenant maintenance requests without the agent having to do a thing.”