Swansea-based electronics refurb company gets Amazon certification

Trojan, a company that provides electronics repair services to retailers and manufacturers, has begun supplying products through the Amazon Refurbishment program.

According to the Swansea-based company, this certification shows the credibility of its product refurbishment services and will help it gain more market traction.

Returned items are processed by Trojan before being passed on to its retail sales and fulfilment division, allowing clients to get replacements issued quickly.

Thanks to this certification, Trojan will now be able to sell its refurbished electrical products to Amazon’s multi-million customer base across the globe.

The firm had to go through a rigorous application process and had to demonstrate that it can meet Amazon’s robust performance standards to be able to sell refurbished products.

Trojan’s refurbishment process is also in line with Amazon’s requirements. It commonly includes a diagnostic test, replacement of any faulty parts, a full cleaning and inspection procedure, and repackaging.

Products are then shipped with all relevant accessories and are supported by a one-year warranty. The company operates from a 180,000 sq. ft. purpose-built facility based in Swansea.

Clive Murphy, managing director of Trojan, said: “Although we have sold some refurbished products through Amazon, the certified refurbishment program gives tangible merit.

“The program really gives further credibility to the quality of refurbished products that Trojan can achieve through its controlled process. It opens up another opportunity within a trusted marketplace where products can be listed and sold.

He added: “Trojan also launched its ‘Fulfilled by Trojan (FBT)’ service earlier this year (2017), which mirrors a similar offering by Amazon, whereby a seller keeps an item in Amazon’s warehouses and lets Amazon ship and pack it.

“However, FBT has the advantage of being able to sell items across multiple selling channels without any potential increased costs for this service.”