BT planning further recruitment in Swansea

Telecommunications giant BT has announced it’s to recruit an additional 36 people in Swansea as part of plans to employ 1,000 new contact centre staff.

The new employees will work mainly in customer service roles at BT Tower in Swansea, with recruiters currently in the process of looking for applicants in the city and surrounding area.

It already employees over 500 people at its Swansea site, and this latest employment boost is in addition to 150 jobs that it recently announced for the area. This brings total recruitment in Swansea to 186.

Successful applicants will be responsible for answering calls and supporting customers from right across the UK. They’ll provide them with technical and billing advice.

Libby Barr, managing director of customer care at BT Consumer, said: “This latest recruitment is part of our commitment to provide the best possible service for our customers.

“It is a great opportunity for people to develop a career with one of the UK’s leading companies at a particularly exciting time.

“Major investments such as BT’s acquisition of EE, which brings together the UK’s leading fixed line and mobile phone operators, and the growing strength of BT Sport have been making headlines across the UK and offer wide-ranging benefits for our customers.

“By the end of this year, BT Consumer will answer more than 80 per cent of its customers’ calls in the UK and this means we need more people in our UK contact centres.

“BT is already a major employer in Swansea and it’s great news that we can build on this and increase BT’s presence in the city.”

Alwen Williams, regional director for BT Cymru Wales, added: “BT has a long history of being one of the largest private sector employers and investors in Wales.

“It is great news that we are now able to carry out this latest recruitment to further strengthen our presence in Swansea. In addition to trialling new ultrafast technology in Swansea we’re also investing hundreds of millions of pounds across the country on major initiatives, such as the roll-out of high-speed fibre broadband.”

Details of the new roles and how to apply can be found at

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