Cardiff-based telco celebrates 13th year in business
Cardiff-based telecoms firm TWL Voice and Data is celebrating its 13th year in business and is launching a new cloud-based telephony product.
The company provides telephone products and other technology solutions to an array of leading organisations, including retailer JoJo Maman Bebe, Cardiff and Vale College, Cardiff Blues and the Port of Milford Haven.
Last year, the high-growth company posted a record turnover of £2.1 million, and it currently expects to make £2.6 million this year – an increase of 25 per cent.
It was founded in 2003 by managing director Andrew Nicholson, who had just been made redundant. On announcing the news, he said the company has come along way and he’s proud to be at its helm.
“I am incredibly proud of the last 13 years. We have developed a culture where we place customer service above everything else; client retention is vitally important to us,” he said.
“Turnover for 2015 was encouraging, and this year is another leap forward. We have implemented new systems to encourage organic growth by focussing on client services and retention, as well as new business processes.
“We have made two acquisitions in the past four years which has accelerated our growth; Danwood Telecoms in 2012 and JVH Communications last year. We are certainly interested in using the acquisition method to further increase our growth and revenue streams.”
To mark the milestone in style, the firm has launched a new cloud product for its clients. Nicholson explained: “We have experienced a lot of change in business, but it is the positive change that brings about the most exciting opportunities.
“TWL Hosted uses cloud-based technology to simplify an organisation’s phone system. It allows us to create a bespoke system which is easily accessible and manageable. TWL Hosted caters for growing businesses with staff members who are in multiple locations; whether that be in the office, at home or in the field.
“We can see the shift in the telecoms industry, so it made sense for us to embrace the change and get ahead of the curve. This product is a huge part of our future, as well as a huge part of our continued growth.”